Privacy Policy

From consumers requesting a quote: name, phone number, email, address or ZIP, and the insurance details needed to match them with an agency (such as property, current carrier, and renewal timing). We also record the date, time, page, and text of the consent given at submission.

From agencies: contact details, licensed states, destination phone numbers, delivery preferences, and wallet transaction history.

Consumers who submit an inquiry give express written consent to be contacted by phone, text, or email about insurance quotes, including by autodialed or prerecorded means, and understand consent is not a condition of purchase. Calls placed, handled, or connected by Payout Panda are monitored and recorded for quality, training, compliance, fraud prevention, and dispute review. Where required, notice is provided and consent is obtained before recording.

Agency account holders expressly consent to recording their own participation when they accept our Terms of Service. They are responsible for notifying and obtaining any required consent from employees, contractors, or other representatives who participate through their account.

We use inquiry information to qualify the consumer and hand the call to a licensed insurance agency that can provide a quote. When a transfer is completed, the consumer's contact and quote details are shared with that agency, which then handles the information under its own privacy practices.

We also use service providers for telephony, hosting, and payment processing. We do not sell consumer information for advertising purposes.

Consumers can ask to be removed at any time by telling the agent on the call, replying STOP to a text, or emailing us. Removal requests are added to our internal suppression list and honored on all future campaigns.

We keep inquiry records, consent proof, account records, and call recordings for as long as reasonably needed to provide the service, demonstrate compliance, prevent fraud, meet legal obligations, and resolve disputes, then delete or de-identify them. Access is restricted to authorized personnel and service providers, and data is protected in transit and at rest.

Our service is not directed to anyone under 18, and we do not knowingly collect their information.

Questions, privacy requests, or removal requests can be sent to hello@payoutpanda.com.